1. Introduction

Welcome to www.cookedbynikki.co.uk (“Website”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of any products or services from us. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree with any of these Terms, please do not use the Website.

2. About Us
Cooked by Nikki is a UK-based food business that provides freshly prepared, ready-to-eat and ready-to-heat meals for delivery to customers.

3. Eligibility
To use this Website or purchase products, you must be:
– At least 18 years old
– Residing in the UK
– Capable of entering into legally binding contracts

4. Ordering
When you place an order on our Website:
– You agree to provide accurate and complete information.
– You will receive a confirmation email once your order is placed.
– We reserve the right to refuse or cancel any order for any reason, including availability or payment issues.

5. Product Information
We make every effort to display our food products as accurately as possible, including ingredients and allergens. However:
– Images are for illustrative purposes only.
– Products may vary slightly from their pictures.
– It is your responsibility to check ingredient and allergen information before consuming.

6. Allergens & Dietary Needs
Our meals may contain or be processed in environments where allergens (e.g., nuts, gluten, dairy) are present. If you have specific dietary requirements or allergies, please contact us before ordering.
We do not guarantee that our meals are free from cross-contamination.

7. Pricing & Payment
– All prices are in GBP (£) and include VAT where applicable.
– Prices are subject to change at any time.
– Payment must be made securely via the payment methods provided on the Website.
– Orders will not be processed until full payment is received.

8. Delivery
– We deliver to specific postcodes and regions within the UK. Check our delivery page for updated information.
– Delivery dates and times are estimated and not guaranteed.
– You must be available to receive your delivery at the agreed time. If you miss your delivery, we are not responsible for refunding perishable items.

9. Cancellations & Refunds
– Orders can be cancelled or changed within a specific timeframe (e.g., 24 hours) before the scheduled delivery date.
– Due to the perishable nature of our products, we cannot accept returns of food items.
– If there is an issue with your order (e.g., incorrect item, damaged packaging), please contact us within 24 hours of delivery and include photos if possible.

10. Limitation of Liability
To the fullest extent permitted by law, Cooked by Nikki shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our Website or products.
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under UK law.

11. Intellectual Property

All content on the Website, including images, text, logos, recipes, and branding, is the property of Cooked by Nikki and protected by copyright laws. You may not copy, reproduce, or use any content without our written permission.

12. Privacy Policy
By using our Website, you agree to the collection and use of your personal data in accordance with our Privacy Policy.

13. Website Access and Availability
We do not guarantee that the Website will be available at all times or free from errors. We may suspend or withdraw the Website at any time for maintenance or updates.

14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after such changes constitutes your acceptance.

16. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Email: [email protected]
Postal Address: 20 Elborow way, Cawston Rugby CV22 7XD